Frequently Asked Questions

Pet Matters will clean any areas of your property that have dog waste issues, including front, back, and side yards, flower beds, dog runs, etc.

Pet Matters provides dog waste removal services year-round at all of our locations. Even in the winter, we will still show up to provide services. In locations with snow, most of the waste that accumulates is still scoopable.

The safety of our clients and their dogs is a top priority at Pet Matters. To ensure all dogs are safe, we clean all our equipment and shoes between each yard with a kennel-grade disinfectant to prevent the spread of germs. We also take gate pictures when we are done cleaning so you know your pets won’t get out of the yard, and we ensure all our employees are background checked.

Pet Matters has pooper scooper service plans starting as low as $60 per month. However, pricing is based on the size of the yard, service frequency, and number of dogs. Most of our clients end up paying between $60 and $135 per month.

No contracts! You can start, pause, and cancel your subscription at any time by updating your customer portal or calling our office.

Proper disposal is essential to environmental safety as dog poop is considered a hazardous material. Each location is slightly different. We will get with the home and owner and see if it’s ok to dispose of it in their garbage, if not that’s ok too.

Yes, we love cleaning with dogs! We simply ask that if your dog has shown signs of aggression, you leave them inside during your cleaning. Ensuring the safety of our team is a top priority. If your dog is aggressive towards our team, you will be asked to put them inside or be completely removed from our route.

No, due to routing the day that you receive service will be determined by logistics.

We will always send an ‘on the way’ text before we head to do the work. This way you won’t be surprised and you will have a chance to get the dog inside if necessary.

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